Payments & Data Protection
Upon placing an order, we ensure that you receive a VAT invoice via email and a delivery note upon the arrival of your package. Kindly retain these documents as proof of purchase.
Protecting your data is of paramount importance to us. We maintain the security of your personal information, encompassing all aspects of our business, including administrative, electronic, and analytical procedures.
Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit cards: Visa, MasterCard, American Express, JCB, Diners Club International
- BAC's: Direct bank transfer to our account (please contact us to arrange this)
- PayPal: Secure processing of payments through PayPal
Order Refusal / Cancellation
We reserve the right to cancel any order if the following conditions are met:
- Your payment is flagged by our merchant/terminal provider(s).
- Payment is declined or unsuccessful.
- The requested goods are out of stock, either with us or our external suppliers.
- An error is found in the description of the sofas or product listing.
- We are unable to deliver to your location or meet your specific requirements.
All refunds and cancellations are issued through the same payment method used for the original transaction.
Website Security
Our website is encrypted to safeguard all your personal and sensitive information. We utilize Sectigo SSL, and you can verify our security certification through the HTTPS and padlock symbol displayed in your browser.
Data Protection Act
In processing your orders, we may require personal details such as your name and address. Rest assured, we will never disclose this information to any third party without your explicit consent.
Protection
We conduct thorough scrutiny of customer requests when contacted, ensuring identity verification and strict adherence to non-disclosure of personal data.